Shipping, Cancellation, Returns & Refund Policy

1. Shipping Policy


WHOOP products are shipped within India through authorized logistics partners from our own or third-party warehouses.

  • Orders are typically dispatched within 24 working hours after order confirmation unless otherwise stated on the product page or during checkout.
  • Estimated delivery timelines range between 2 – 4 working days in metro cities and 3 – 6 working days in non metro cities.
  • While we definitely attempt to meet the above timelines, it may get affected due to various reasons like climatic conditions, festivities, occasions like elections, natural calamities etc.
  • Deliveries are made Monday to Saturday between 10:30 AM and 7:00 PM (excluding public holidays).
  • Orders must be signed for at the time of delivery. WHOOP is not responsible for receipt of goods signed by someone other than the customer at the delivery address.
  • Customers are responsible for providing accurate shipping details. We are not liable for delays or losses arising from incorrect address information.
  • Shipping charges, if applicable, are clearly displayed at checkout before payment.
  • Order tracking details will be shared once the shipment is dispatched.
  • Orders containing multiple items may be shipped in partial shipments depending on product availability.
  • In case of failed delivery attempts due to customer unavailability or incorrect address details, re-shipping charges may apply.

While we make every effort to deliver orders on time, we shall not be liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, regulatory restrictions, or other force majeure events.


2. Out-of-Stock Items


If a product is unavailable after order placement, customers will be informed within 2 business days and may choose to:

  • Wait for restocking
  • Exchange for another product
  • Cancel the order for a full refund

Approved refunds for cancelled out-of-stock items will be processed within 7–10 business days to the original payment method.


3. Cancellation Policy

  • Orders may be cancelled only before dispatch. Dispatch typically occurs within 24 working hours of order confirmation.
  • Once an order has been dispatched, cancellation is not permitted.
  • Cancellation requests must be raised by contacting customer support at the earliest.
  • WHOOP reserves the right to refuse cancellation requests once the order has entered the dispatch process.


4. Return and Replacement Policy

In India, WHOOP operates through its authorized local reseller, Net Distribution Services Pvt. Ltd. Due to this arrangement

  • Returns are NOT accepted for reasons such as change of mind, preference, or buyer’s remorse.
  • Replacements are permitted only in the following cases:
  • Product received is damaged
  • Product received is incorrect
  • There are manufacturing defects to the products
Conditions for Eligible Returns

The product must be unused, unopened, and in its original packaging. All the items present in the shipment must be returned back.

For issues like damaged shipment received, item is incorrect or there are manufacturing defects, an unboxing video of the shipment received is mandatory. The customer needs to inform about it within 24 hours of delivery to [email protected] with the order details and the unboxing video. The video should be in its original form, without any edits or tampering.

WHOOP and Net Distribution Services holds the right to deny any replacement / return / refund should there be a case of unsatisfactory unboxing video.

Once the unboxing video is submitted and the return is approved, we shall arrange for reverse pickup of the original item. Once it gets delivered back in the warehouse and the product passes the QC, a new shipment will be initiated with a new product. The entire process may take upto 14 working days from the date of raising the complaint.


For damaged products, please refer to our support page.

5. Refund Policy

  • Refunds are applicable only for cancelled orders before dispatch or if the replacement product is not available for dispatch.
  • Once the returned product is received and inspected, approved refunds will be processed.
  • Refunds are issued to the original payment method.
  • Processing timelines may take up to 7–15 business days after approval.
  • Actual credit timelines may vary depending on the customer’s bank, UPI provider, or payment gateway.
  • If a refund fails due to technical or payment-related issues, we will re-initiate the refund after verification.
No refunds or exchanges are available for:

  • Opened or used products
  • Orders accepted as correct at the time of delivery
  • Products damaged due to misuse or mishandling

6. Policy Updates & Contact


WHOOP reserves the right to amend or update this policy at any time without prior notice. Any changes will be effective upon posting on the website.

For any questions regarding this policy, please contact us at [email protected].