Privacy policy

Net Distribution Services Private Limited (hereafter “NDSPL”) is committed to protecting the privacy of its visitors (hereafter the “Visitors”, “you” or “your”) to its website www.whoop.in (hereafter referred to as the “Website”), which links directly to this Privacy Policy (“Policy”) regarding the protection of personal information online. We aim for the Website to be a safe and enjoyable environment for you.

This Policy primarily describes:

  • the information that NDSPL collects through the Website, which is hosted and operated from India;
  • the use and role of cookies and similar technologies on the Website; and
  • the security measures NDSPL has in place to protect the information that NDSPL gathers through the Website.

This Policy does not govern NDSPL’s collection of information through any website or by any other means other than through this Website, or the collection of information by any parent or subsidiaries of NDSPL (“Other Entities”).

Visitors are encouraged to read this Policy before using the Website. By using the Website, you agree to the terms and conditions of this Policy and the Terms of Sale, available on www.whoop.in. If you do not agree to these terms, you are advised not to use the Website.

The Website www.whoop.in is operated by Net Distribution Services Private Limited as an authorized online retailer in India. The products sold on this Website are manufactured and owned by WHOOP, Inc., the brand owner (“Brand Owner”). Net Distribution Services Private Limited facilitates the online sale, order processing, and fulfillment of WHOOP products in India.

1. Information Gathered by NDSPL through the Website

NDSPL gathers two basic types of information through the Website: (i) “Personal Information”, from which an individual can be identified, and (ii) “Aggregate Information”, from which an individual cannot be identified.

Personal Information

You are not ordinarily required to register or provide Personal Information in order to access the Website, though certain functionalities, such as membership programs, contests, or promotions, may require registration.

NDSPL collects Personal Information only when voluntarily provided, including when contacting NDSPL, applying for vacancies, requesting manufacturing visits, exploring business opportunities, answering surveys or polls, entering promotions, subscribing to communications, or purchasing merchandise.

Personally Identifiable Information may include contact details such as name, address, phone number, email address, and shipping details. Payment information is processed securely by authorized third-party payment gateway providers. Net Distribution Services Private Limited does not store credit card, debit card, or other payment instrument details on its servers (“Transaction”).

NDSPL acts as the Data Controller or Fiduciary and obtains consent from the Data Subject/Data Principal through its Online Privacy Notice.

Aggregate Information

When you visit the Website, NDSPL and authorized service providers may collect anonymous information through server log files, cookies, and pixel tags.

Server Log Files

Certain information may be collected automatically, including IP address, browser type, device information, referring or exit pages, and timestamps. This data is collected through Shopify’s hosted platform and related analytics tools to operate and maintain the Website, enhance security, diagnose technical issues, and improve user experience.

NDSPL does not directly access individual device-level data beyond Shopify’s standard logs and analytics. Payment and sensitive data are processed securely by Shopify and authorized third-party service providers in accordance with their respective privacy and security practices.

Cookies

Cookies are small data files transferred to your device for record-keeping purposes and to facilitate Website functionality. Cookies do not cause damage to your device, and only the Website that sets a cookie may read or modify it.

You may configure your browser to decline cookies; however, declining cookies may limit access to certain Website features.

Pixel Tags

Pixel tags, web beacons, or similar technologies may be used to compile aggregate statistics about Website usage and engagement.

Use of Cookies

Cookies may be used with your consent or where technically required. Persistent cookies may be stored for up to seven (7) days to enhance usability beyond the current visit. Session cookies are deleted when the browser session ends. Disabling cookies may restrict access to certain services.

Analytics and Advertising Tools

The Website may use analytics and advertising tools such as Google Analytics and Meta Pixel to understand usage, improve performance, and measure marketing effectiveness. These tools collect data in accordance with their respective privacy policies and do not provide access to WHOOP device health or fitness data.

2. Use and Disclosure of Information Gathered by NDSPL through the Website

Personal Information

  • Communications: To respond to inquiries and requests.
  • Business Purposes: Internal analysis and operational management.
  • Transactions: To process and fulfill orders. Payments are handled exclusively by third-party gateways.
  • Promotions: To administer contests and marketing communications.
  • Critical Communications: Mandatory service and policy updates.
  • Legal Disclosure: Disclosure as required by law or to protect rights and safety.

Third-Party Service Providers

NDSPL works with third-party service providers for hosting, payment processing, analytics, logistics, and customer communications. Personal Information is shared only to the extent necessary to perform these services.

Personal Information may also be shared with the manufacturer and brand owner of the products, and with logistics partners, for order fulfillment, customer support, warranty management, and regulatory compliance.

3. Other Important Notes Regarding NDSPL’s Privacy Practices

Children

The Website is intended for a general audience and not for children under 18 years of age. NDSPL does not knowingly collect Personal Information from children.

Security Measures

NDSPL has implemented reasonable administrative, technical, and organizational safeguards. The Website is hosted on Shopify’s secure infrastructure and protected using SSL encryption. Payment data is handled by authorized third-party providers. Absolute security cannot be guaranteed.

Third-Party Sites

The Website may contain links to third-party websites. NDSPL is not responsible for their privacy practices. Links to WHOOP.com or the WHOOP App are governed by WHOOP, Inc.’s privacy policies.

Business Transfers

NDSPL may transfer information in connection with mergers, acquisitions, sales, or similar transactions.

4. Updating Your Information and Contacting Us

You may request access to, correction of, or updates to your Personal Information by contacting:

The Legal and Compliance Officer
Net Distribution Services Pvt. Ltd.
A 302 Dipti Classic, 32/34 Suren Road
Andheri East, Mumbai 400093, India
Email: [email protected]

5. Choice

You may opt out of promotional communications at any time, except for Critical Emails. NDSPL does not disclose Personal Information for third-party direct marketing if an opt-out request has been processed.

6. Changes to This Policy

NDSPL reserves the right to modify this Policy at any time. Continued use of the Website constitutes acceptance of the revised Policy.

7. Consent; Governing Law

By using the Website, you consent to this Policy. This Policy is governed by the laws of the Republic of India, and the courts of Mumbai, India shall have exclusive jurisdiction.

© 2026 Net Distribution Services Pvt. Ltd. All rights reserved.