FREQUENTLY ASKED QUESTIONS

What’s included in my WHOOP membership?

All WHOOP memberships come with a lifetime warranty, 24/7 support, and access to the WHOOP App. However, the specific inclusions vary slightly by membership type: 

  • A WHOOP One membership includes a WHOOP 5.0 Device, Basic Charger, and Onyx CoreKnit band.
  • A WHOOP Peak membership includes a WHOOP 5.0 Device, Wireless PowerPack, and an Obsidian SuperKnit band.
Can I upgrade my WHOOP 4.0 to 5.0?

To upgrade your WHOOP from 4.0 to a 5.0 Peak device, 

  • Purchase a new Peak membership 
  • Wait for your new 5.0 device to arrive  
  • Activate your new 5.0 device with your existing WHOOP profile  
  • 12 months will be added to your existing membership

To upgrade your WHOOP from 5.0 One to 5.0 Peak via the mobile app,

  • Open the WHOOP app and navigate to the More icon in the navigation bar. Select My Account. 
  • Select Membership and Billing  
  • Choose your preferred upgrade option. 
  • Complete payment for the difference in membership cost, and your upgrade will be processed immediately

To upgrade your WHOOP from 4.0 to 5.0 but downgrade your membership to One,  

  • Purchase a new One membership  
  • Wait for your new 5.0 device to arrive  
  • Activate your new 5.0 device with your existing WHOOP profile  
  • Your new membership will begin when your current billing cycle ends
Can I switch between One and Peak memberships?

Yes! You can upgrade from One to Peak anytime in the app. When you do, you will complete payment for the difference in membership cost and automatically receive upgraded features. Please note: upgrading in the app will not result in receiving a new device. 

You can also schedule a downgrade at any time, but it will only take effect at the end of your current billing cycle. Downgrading means moving from Peak to One. Once you schedule a downgrade, there’s nothing else you need to do you’ll continue enjoying your current membership benefits until your renewal date, when your plan will automatically switch to the lower tier. Note that upgrading from One to Peak in-app will not result in automatically receiving a wireless PowerPack.
Do I return my device if I change my WHOOP membership? 

If you switch between WHOOP One and Peak, you generally do not need to return your device. Your current device will continue to work seamlessly with your updated membership features.
How should I decide between One or Peak?

Choosing the right WHOOP membership depends on what you want to get out of your health and performance tracking. Each tier offers a unique set of insights and features designed to support different goals whether you’re focused on fitness, longevity, or advanced health monitoring. 

WHOOP One

If your primary goal is to optimize your fitness and recovery, WHOOP One delivers professional-grade insights at our most accessible price. It is ideal for those looking for foundational health and fitness tracking with expert coaching to improve training and recovery. 

WHOOP Peak

For those who want a more comprehensive view of their health and long-term performance, WHOOP Peak expands on WHOOP One with additional monitoring tools and longevity metrics. This tier is suited for individuals looking to not only optimize fitness but also track and improve their long-term health and resilience. 

For a detailed breakdown of features available in each tier, check out our product pages.
When does my membership start?

Your WHOOP membership starts when you pair and activate your WHOOP device.
Why is WHOOP a membership?

The WHOOP membership provides a lower-cost way for customers to try the most advanced wearable technology without a high upfront cost. WHOOP also believes in continuing to deliver new features, analytics, and benefits, and a membership model allows us to continue investing in the best possible customer experience.
Is my data private and protected?

At WHOOP, your data is always protected in accordance with applicable data privacy laws. We never sell your information, and any data used for research is aggregated or de-identified.
How will my purchase appear on my bank statement?

In India, WHOOP partners with authorized local companies Tiger Pug Commerce Pvt Ltd (importer) and Net Distribution Services Pvt Ltd (online retailer). Your bank statement may list one of these partners as the merchant for your WHOOP purchase.
How do I create an account?

Once you have received your WHOOP, download and open the WHOOP app, tap Create an Account, follow the prompts to finish setup, and pair your device. For information on the minimum software requirements in order to download the WHOOP app, please see here.
How do I pair my 5.0 device?

If you currently have a 4.0 paired, 

  • Force close the WHOOP app.
  • Open your phone’s Bluetooth settings.

iOS - If your WHOOP sensor is under My Devices, select the “i” icon next to your WHOOP ID and select Forget This Device.

Android - Select Forget/Unpair on your WHOOP ID.

  • Restart your phone and confirm your WHOOP sensor no longer appears in the list.

If you do not have a 4.0 paired or once you've completed the steps above prepare your 5.0 to pair:

Charging & Wake Up

  • Use the Basic Charger or Wireless PowerPack to wake the strap. A flashing blue LED on the sensor means it’s ready to pair.

iOS Pairing Steps

  1. If using a wired charger, ensure the USB-C cable is plugged into power.  
  2. If using a battery pack, tap twice for charge status, and the LED will light up. If no light appears, charge for 15 minutes before pairing.  
  3. Open the WHOOP app and log in. 
  4. Tap "Pair New Device" and choose "WHOOP 5.0". 
  5. Select the device when it appears. 
  6. Complete the pairing inside the app. Do not use the iOS Bluetooth settings. 

Android Pairing Steps

  1. If using a wired charger, ensure the USB-C cable is plugged into power.  
  2. If using a battery pack, tap twice for charge status and the LED will light up. If no light appears, charge for 15 minutes before pairing.  
  3. Make sure Bluetooth is enabled. 
  4. Confirm that Location Services are turned on and WHOOP has permission. 
  5. Open the WHOOP app, log in, and choose "Pair New Device". 
  6. Wait for the 5.0 to appear, then select it to pair. 
  7. Stay in the app pairing does not happen through Android Bluetooth settings.
What is the return policy if I purchase a WHOOP membership in India?

In India, WHOOP operates through an authorized local reseller. Due to this arrangement, products cannot be returned unless damaged or the wrong product has been delivered.

For damaged products, please refer to Our Support Page

For the wrong product, do not open the box and contact [email protected].
How does a lifetime warranty work?

WHOOP is designed to be worn 24/7 — and designed to last. We back our WHOOP devices with a lifetime warranty — meaning any issues or problems, your WHOOP device will be replaced as long as:

  • You purchased directly through WHOOP or an approved WHOOP partner. 
  • You have an active membership with a valid payment method on file. 

Included in Lifetime Warranty 

The following items qualify for a replacement under WHOOP’s Lifetime Warranty: 

  • Defective WHOOP sensor (4.0, 5.0) 
  • Defective battery pack (4.0, 5.0) 
  • WHOOP sensor damaged in a way that affects its functionality or accuracy 

If you experience issues with any of these items, Membership Services will assist you in troubleshooting and issuing a replacement if eligible. 

Not Covered Under Lifetime Warranty 

The following items are not covered by WHOOP’s Lifetime Warranty: 

  • Lost or stolen WHOOP sensor or battery pack 
  • Cosmetic damage (scratches, dents, etc.) 
  • Battery packs that have been damaged from improper use 
  • Unauthorized modifications or repairs 
  • WHOOP sensors with an altered factory model name or serial number 
  • Bands & Accessories 

If your product is not eligible for warranty coverage, you may need to purchase a replacement. 

Terms and conditions apply.
How to replace my defect WHOOP in India?

Step 1: Check Warranty Eligibility 

  • Review eligibility under WHOOP’s Lifetime Warranty. 
  • Only manufacturing defects are covered. 
  • Devices purchased from unauthorized sources are not eligible. 

Step 2: Gather Required Information 

Before contacting support, prepare the following: 

  • A photo, video, or description clearly describing the issue. 
  • Proof of purchase (if not purchased directly from WHOOP). 
  • Your membership details to confirm eligibility. 

Step 3: Contact Membership Services 

  • Submit a request to Membership Services via this link
  • Provide all required documentation. 
  • A representative will confirm whether your product qualifies under the Lifetime Warranty. 

Step 4: Next Steps 

  • If your device qualifies, WHOOP will approve your warranty claim and guide you on the next steps. 
  • Once approved, your case will be transferred to our authorized distributor TigerPug to fulfill the replacement order. 
  • If not covered, you will need to purchase a replacement.
What if my question is not included in the FAQ?

Please visit our global support site support.whoop.com for any other questions. Be aware that some policies might not apply to India.
How can I reach customer support?

Please fill out the form here or reach out to [email protected].